Refunds and Returns Policy for kapella.gr

Effective Date: April 9, 2024

Welcome to kapella.gr. We strive to provide you with high-quality personalized hats, but we understand that sometimes things don’t go as planned. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a smooth and fair experience for both you and us.

1. Returns Process:

• If you’re not completely satisfied with your purchase, you may request a return within 15 days of receiving your order. To initiate a return, please contact us at kapella.gr@gmail.com with your order number and reason for the return.

2. Eligibility for Returns:

• Only our standard, non-personalized hat designs are eligible for returns. Please note that personalized hats cannot be returned or refunded once they are in production due to the inability to resell personalized items.

3. Return Conditions:

• All returned items must be unused, unwashed, and in the same condition as when you received them..

4. Return Shipping:

• You are responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

5. Refunds Process:

• Once your return is received and inspected, we will issue a refund to the original method of payment within 7-10 business days. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer.

  6. Contact Information:

  • If you have any questions or concerns about our Refunds and Returns Policy, or if you need assistance with a return, please don’t hesitate to contact us at:
    • Email: kapella.gr@gmail.com
    • Address: Eleutheriou Venizelou 142, Nea Smyrni.

  7. Exclusions:

  • We reserve the right to refuse returns or refunds on any items that do not meet the eligibility criteria outlined in this policy. Additionally, we are unable to accept returns or provide refunds on personalized hats once they are in production.

  8. Product Defects or Errors:

  • In the rare event that you receive a defective product or if there was an error with your order, please contact us immediately. We will work with you to resolve the issue promptly and ensure your satisfaction.

  9. Fairness and Transparency:

  • We are committed to providing a fair and transparent returns and refunds process. Our goal is to ensure that you are completely satisfied with your purchase and that any issues are resolved to your satisfaction.

  By making a purchase on kapella.gr, you agree to abide by the terms of this Refunds and Returns Policy. We appreciate your understanding and cooperation. If you have any questions or need further clarification, please don’t hesitate to reach out to us.

  Thank you for choosing Kapella!